--- title: FAQ｜HOTEL ORIGO HAKATA - Gion - --- [Skip to content](https://hello.hotel-origo.com/en/faq#main-content) FAQ ## Frequently Asked Questions Reservations & Payment Can I make a reservation by phone? Please make your reservation through the various booking sites. Please note that we do not accept direct reservations by phone or email. Can I pay in cash at the hotel? We only accept advance payments by credit card for accommodation fees. Any additional charges, such as for late check-in, must be paid by credit card or PayPay. I would like to confirm if my reservation is completed correctly. Please check your My Page or the reservation confirmation screen on the booking site where you made your reservation. Please note that we cannot respond to inquiries or provide reservation numbers to anyone other than the person who made the reservation. I would like to change my reservation. Please process any changes through the booking site you used. If changes cannot be made on the booking site, please cancel your current reservation and make a new one with your desired details. Due to system limitations, we cannot accept changes to reservation details by phone or other means. What happens to the rate if the number of guests changes? Our hotel rates are set per room, so the rate does not change depending on the number of guests. However, as the number of towels and other items provided will change if the number of guests changes, please contact us in advance at the email address below. support@hotel-origo.com I would like to cancel my reservation. Please process your cancellation through the booking site you used. Please note that we do not accept direct reservation cancellations by phone or email. When will I receive a refund for my canceled reservation? All refunds are processed through your credit card company. The timing of the refund and how it will appear on your statement depend on your credit card company. Please contact the booking site and your credit card company directly for inquiries. Will I be charged a cancellation fee if I cancel due to a typhoon or earthquake? Cancellations due to natural disasters, flight cancellations, sudden illness, etc., will also incur a cancellation fee based on our cancellation policy. Additionally, if you booked a Non-refundable Plan, a 100% cancellation fee will apply from the moment the reservation is confirmed. If you are planning a trip during typhoon season, we recommend considering purchasing travel cancellation insurance in advance. Do I need to pay the accommodation tax additionally on-site? The accommodation tax is included in the room rate, so no additional payment is required on-site. Can minors stay alone? Minors, such as those under 18, may stay alone. However, the submission of a "Parental Consent Form" is required for all staying guests. As the consent form must be sent in advance, please be sure to contact us beforehand at the email address below if you wish to stay. support@hotel-origo.com Up to what age can a child sleep in the same bed? Preschool children (under 6 years old) can stay free of charge by sleeping in the same bed. Please note that the beds in the 4-person rooms are narrow single beds and are not suitable for sharing. Can I get a free room upgrade? Please note that while some booking sites allow you to request room locations (high floors, corner rooms, near or far from elevators, etc.) or views, we cannot make any prior promises or guarantees. We strive to accommodate all guests equally to the best of our ability. Can you issue a receipt? For all receipt issuances, please process them through your My Page or the reservation confirmation screen on the booking site you used. Can you issue a Certificate of Stay? As a general rule, we can issue this. The method (electronic or paper) depends on the conditions, so please contact us in advance at the email address below. support@hotel-origo.com ### Check-in & Check-out I would like to know how to check in. Please complete your check-in using the check-in tablet located at the Check-in Counter via our self-check-in system. Details of the check-in procedure will be provided 2 days prior to your stay via email or the messaging feature of the booking site. Please note that our hotel does not have a staffed front desk. Do all guests need to be present to check in? Check-in procedures can be completed by just one person. Please fill out the guest information form in the message sent in advance for all guests, and come to the hotel with YOUR CHECKIN CODE ready. For details such as YOUR CHECKIN CODE, please check the message sent 2 days prior to your stay. Companions arriving later do not need to go through the check-in procedure again. Is it possible to check in before 4:00 PM? (Early check-in) Only for guests who contact us by the day before their stay, it is possible to advance the room entry time from 1:00 PM for 2,000 JPY per room per hour. \- Room entry between 3:00 PM and 3:59 PM: 2,000 JPY \- Room entry between 2:00 PM and 2:59 PM: 4,000 JPY \- Room entry between 1:00 PM and 1:59 PM: 6,000 JPY Due to room preparation, please note that we cannot accommodate procedures before 1:00 PM or sudden requests on the day of your stay. If you only wish to store your luggage and complete the check-in procedure without entering the room, this is possible from 11:30 AM. Please apply according to the luggage storage before check-in procedures provided separately. Do I need to contact you if I will be late for my scheduled check-in time or the final check-in time? Check-in procedures are available until 10:00 PM, so if you arrive by 10:00 PM, prior notice is not strictly required, but we would appreciate a brief email. support@hotel-origo.com Please note that if you arrive after 11:00 PM without prior notice, your reservation will be subject to automatic cancellation. Even for guests with consecutive night reservations, if you arrive after 11:00 PM without prior notice, we cannot accept check-in for that day, so please come again after 11:00 AM the following day. What happens if I do not make it by the final check-in time of 10:00 PM? If you arrive after the final check-in time of 10:00 PM, a late check-in fee of 2,000 JPY per room per hour will be charged. Please note that if we do not hear from you by 11:00 PM, your reservation will be subject to automatic cancellation. \[Late Check-in Fee\] \- Arrival between 10:01 PM and 11:00 PM: 2,000 JPY \- Arrival between 11:01 PM and 12:00 AM: 4,000 JPY \- Arrival between 12:01 AM and 12:59 AM: 6,000 JPY \*Please note that check-in after 1:00 AM is not possible. Can I extend my check-out time? (Late check-out) We accept extensions up to 12:00 PM for 2,000 JPY per room. We apologize, but due to room cleaning and preparation for the next guest, we cannot accept extensions beyond 12:00 PM. ### Luggage & Lost Items Can I store my luggage before check-in or after check-out? Luggage storage before check-in is available from 11:30 AM. Luggage storage after check-out is available until 3:30 PM. Details regarding luggage storage will be provided 2 days prior to your stay via email or the messaging feature of the booking site. I would like to send my luggage to the hotel in advance. You may send your luggage to the hotel in advance. When doing so, please specify the delivery time strictly between 11:00 AM and 3:00 PM. We cannot receive deliveries outside of this time frame. Also, if you send luggage in advance, please be sure to notify us of the tracking number at the email address below. support@hotel-origo.com Please note that the hotel cannot be held responsible if luggage sent without prior notice cannot be received. What should I do if I leave something behind? If you realize you have left something behind, please contact the hotel promptly. As a general rule, the hotel will not contact guests regarding lost items. If you wish to have items mailed to your home, we can do so with cash on delivery. Please note that we may not be able to ship items overseas depending on shipping restrictions and the type of item. ### Rooms & Facilities I would like to know the size and differences of each room. Please see the introduction page below. https://hello.hotel-origo.com/en/room I would like to know about the amenities and room equipment. We provide the following amenities and equipment in our rooms. \- Amenities: Toothbrush, hairbrush, cotton pads, cotton swabs, makeup remover, toner, milky lotion, facial cleanser, disposable slippers \- Room Equipment: Hair dryer, hair iron, electric kettle, cups, towels, gown, shampoo, conditioner, body soap, hand soap, air freshener Is free Wi-Fi available? Free Wi-Fi is available in all rooms. Please note that the connection may temporarily become unstable depending on the usage of other guests. We apologize for any inconvenience this may cause when using the internet for desk work or large data transfers. What items are available for rent? We do not have any specific items available for rent. As shared facilities, microwaves, irons, and scales for weighing luggage are available on each floor. Do you rent out chargers? We do not rent out chargers. We kindly ask that you bring your own. Are there umbrellas available for rent? We do not have umbrellas available for rent. We kindly ask that you bring your own rain gear. Do I need a transformer? The room outlets are 100V, which is the Japanese standard. If you are using foreign electrical appliances, please bring a transformer or conversion plug as needed. Is there a smoking area or smoking room? The entire building, including all rooms, is strictly non-smoking. Please use designated public smoking areas nearby when smoking. You can check nearby smoking areas on sites such as the one below. As there are few smoking areas around the hotel, we recommend bringing a portable ashtray. If smoking inside the building or rooms, or littering of cigarette butts around the hotel is confirmed, a cleaning fee and penalty fee of 20,000 JPY will be charged. ■ Smoking Area Map (CLUB JT) https://www.clubjt.jp/ Is there a waiting area or shared toilet? There is no waiting area or shared toilet for guests. Please keep this in mind when stopping by the hotel to drop off luggage. Also, as there is no space for packing or unpacking luggage, we kindly ask that you complete your preparations before arriving at the hotel. Is there a washing machine in the building? We do not have washing machines or dryers in the building. Please use a nearby coin laundry. Do you have extra beds? We do not have extra beds. Please note that we cannot accommodate more guests than the capacity of each room. サービス・周辺情報 Is there free or affiliated parking? Our hotel does not have dedicated or affiliated parking. If you are arriving by car, please use a nearby coin-operated parking lot. While there are multiple coin-operated parking lots in the vicinity, their rates and availability fluctuate constantly. Therefore, please understand that we are unable to recommend specific parking lots. Are there convenience stores or drugstores nearby? There are several convenience stores and drugstores within walking distance around the hotel. Please note that there are no shops or vending machines inside the building. Who should I contact in case of an emergency? Emergency contact information is posted in each room. Please rest assured that if evacuation guidance is required, staff from the management office near the hotel will rush to assist you. Are there staff members who can speak languages other than Japanese? For luggage storage and check-in, we use an automatic translator to assist you in your preferred language. However, please note that phone support is only available in Japanese, so we kindly ask you to contact us by email. support@hotel-origo.com Is there room cleaning during consecutive stays? For guests staying 4 nights or more, we offer complimentary room cleaning once every 4 nights upon request. We also collect used towels and garbage upon request. If you wish to have paid room cleaning, the availability depends on your reservation plan and room type, so please let us know by the day before your desired date. Can you dispose of large garbage such as suitcases? For the disposal of large items (oversized garbage) such as suitcases and home appliances, we charge a prescribed disposal fee. Please note that if you leave large items or oversized garbage without permission when checking out, you will be billed for the disposal fee and a penalty fee. Even for small garbage, we ask that you take home items that are difficult to dispose of, such as gas cylinders. Can I use delivery services like Uber Eats? You can use delivery services. However, for security reasons, we do not allow anyone other than staying guests to enter the building. When receiving your order, please be sure to receive it directly outside the building yourself. Please note that we cannot place orders on your behalf. Can you make restaurant reservations on my behalf? We do not make reservations for restaurants or other establishments on behalf of guests. We kindly ask that you make reservations yourself. Can you call a taxi for me? We do not arrange taxis. We kindly ask that you book one yourself using smartphone apps such as Uber or Go, or use a taxi at locations like the Hakata Station rotary. ![hotel-origo\_rogo\_r](https://hello.hotel-origo.com/hubfs/hotel-origo_rogo_r.svg) HOTEL ORIGO HAKATA - Gion - 2F-6F, Phil Park Hakata Gion, 2-31 Gion-machi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0038 - [support@hotel-origo.com](mailto:support@hotel-origo.com) - [HOTEL ORIGO Official LINE](https://lin.ee/xOQ2Jdy) [@hotel\_origo\_fukuoka](https://www.instagram.com/hotel_origo_fukuoka/) - [TOP](https://hello.hotel-origo.com/en) - [FAQ](https://hello.hotel-origo.com/en/faq) - [Company Profile](https://www.origo-japan.com/) - [Privacy Policy](https://docs.google.com/document/d/1wg5G0AU-HjKxJYhCKmYfo9bWHINn9dd1QuniQXR_Kh8/edit?tab=t.kcu6gxeymtpp#heading=h.ewess3xd1y4r) - [Accommodation terms and conditions](https://docs.google.com/document/d/1I72pjek7mCjHNsZXDpiing_p5Lq5xfo--3soklY9q3k/edit?tab=t.o805k0g7rso1#heading=h.mk6gkpo0o8an) - [Act on Specified Commercial Transactions](https://hello.hotel-origo.com/en/law) © 2026 HOTEL ORIGO